Thelin™ Company recommends all repairs be accomplished by a certified hearth products service company. Part selection and application is by purchaser. Any exchange or return require a "Return Merchandise Authorization" (RMA) and must be requested with in 30 days of receipt. Return parts are subject to our Terms and Condition of Sale and a 20% restocking fee. Parts carry a 90 day warranty from the date of sale excluding electronic and electric parts that could be damaged from installation.
Orders are entered daily Monday-Friday during normal business hours. Please allow 3-5 business days for order processing. Shipping times differ based on ship to address. (Due to COVID-19 shipping carriers are not providing any expedited service and are experiencing delays). Order confirmation and shipment tracking information will be provided through PayPal processing account. For updates or questions on a specific part ship and transit times contact Thelin™ Customer Service: .
Shipping & Handling Charges: THP ships all parts prepaid and charges $19.00 minimum shipping and handling fee for orders less than $249. Orders totaling $250 or more, shipping and handling charge is included. This applies for US lower 48 states. Alaska/Hawaii and International, contact customer service for specific shipping and handling charges.
